Job Opportunities
Inside Sales Support
- FLSA: Exempt
- Location: Anaheim, Van Nuys, San Diego
- Pay Scale: (DOE) $60,000.00- $85,000.00
Customer Support:
– Serve as the primary point of contact for customer inquiries, providing prompt and courteous assistance via phone, email, and other communication channels.
– Address customer questions, concerns, and technical inquiries, ensuring a high level of customer satisfaction.
– Collaborate with the sales team to understand customer requirements and provide appropriate product recommendations.
– Follow up on leads, quotes, and sales opportunities, nurturing customer relationships throughout the sales process.
Order Processing and Documentation:
– Accurately process sales orders in accordance with established procedures, ensuring timely entry and shipment.
– Prepare and review sales quotes, purchase orders, and other sales-related documentation.
– Coordinate with internal departments, such as inventory management and logistics, to facilitate smooth order fulfillment.
– Maintain comprehensive and up-to-date customer records and sales data in the company’s CRM system (Acumatica).
Sales Coordination and Reporting:
– Assist the sales team in coordinating sales activities, including scheduling appointments, preparing sales materials, and organizing customer meetings.
– Support the sales team in preparing sales reports, sales forecasts, and other sales-related documentation as required.
– Collaborate with the marketing team to develop sales collateral, presentations, and promotional materials.
Product Knowledge and Training:
– Develop a deep understanding of our product portfolio, staying up to date with the latest industry trends and technical specifications.
– Participate in training sessions and product demonstrations to enhance your knowledge and ability to assist customers effectively.
– Act as a product expert, providing accurate and comprehensive information to customers and sales team members.
Qualifications:
– Bachelors in Mechanical Engineering
– Proven experience in a customer service or sales support role, preferably in the HVAC industry.
– Excellent interpersonal and communication skills, with a customer-centric approach.
– Strong organizational and multitasking abilities, with exceptional attention to detail.
– Proficiency in MS Office applications and experience with CRM systems.
– Familiarity with HVAC equipment, systems, and terminology is highly desirable.
– Ability to work independently as well as collaboratively in a team environment.
Ready to experience our hvac solutions first hand?
As a client, you will experience first hand our dedication to developing solutions in a way that’s smart, cost-effective, and environmentally friendly. Over 40 years much has changed - but our mission has remained the same: making buildings more comfortable and more efficient for every single one of our clients.